We provide engineering-level customer support for wireline operators, field specialists, and log analysts worldwide. Typical response time is under 24 business hours.
Designed in Porto, Portugal • Global Wireline Technical Assistance
The optional PRO feature is a non-consumable lifetime unlock tied to your Apple ID:
No. The application is 100% Offline-First. All calculators (depth control, weakpoint simulation, E-4 setting tool hydraulics, 24-hour hitch timeline, and PDF reports) operate completely offline with zero cloud dependency.
Open Settings from the top navigation bar. You can choose between English (Global Standard) and Español. You can also toggle between Imperial (ft, lbs, psi, ppg, °F) and Metric (m, kg, bar, sg, °C) with automatic unit conversion.
For non-pumpdown gravity runs, the tool string is pulled up below the perforation target at 30 ft/min to locate the correlation casing collar/GR marker. The detonation stop depth is verified by subtracting the correlation sensor distance from the top perforation interval.
Yes. You can define custom cables (outer diameter, breaking strength, stretch coefficient, weight) and take a photo of the manufacturer spool tag to store as a field audit record.
Base mode allows wireline crews in the district shop to prepare tool strings, calibrate weakpoints, and review cables without being assigned to a specific active wellbore.
If you identify a calculation discrepancy, need a specific cable profile added, or encounter an issue, please send an email to customerservice@achiraware.com with:
Para soporte técnico en español o dudas operativas de campo, puede escribir a customerservice@achiraware.com. La aplicación funciona 100% fuera de línea en locación. La licencia PRO puede restaurarse en cualquier momento desde los Ajustes de la app con el botón "Restaurar Compras".